Terms of Service

2. The Service

systemlevel.ai is a B2B advisory service for small and medium businesses implementing AI in their operations. We deliver workflow audits, AI implementation recommendations, configuration of AI workflows, and ongoing advisory.

We are not: a SaaS product you license; an AI tool itself; a guarantee of business outcomes.

3. Eligibility + Accounts

You must be 18 years of age or older and authorized to enter into a contract on behalf of your business to use systemlevel.ai. Account creation is via Better Auth magic-link sign-in; we do not store passwords.

One person per account; sharing account credentials is at your own risk. You are responsible for keeping your account secure and for notifying us if you suspect unauthorized access.

4. Subscriptions + Billing

• Plans: Operator ($499/mo or $4,990/yr) and Chief AI Officer ($999/mo or $9,990/yr)
• Trial: 14-day free trial on your first subscription. Card collected at signup; charged on day 15 unless you cancel.
• Renewal: Automatic at the end of each billing period until cancelled.
• Cancellation: Takes effect at the end of your current billing period. No prorated refunds for early cancellation.
• Plan switches: Process via the Stripe Customer Portal (linked from your account page) with proration.
• Payment:Via Stripe. We don't store card data.
• Taxes:Listed prices exclude sales tax. You're responsible for applicable taxes.

5. Acceptable Use

You may not:

• Use the service to violate any law
• Reverse-engineer or scrape the service for competitive purposes
• Share your account credentials
• Use the service to develop a competing advisory product
• Use AI outputs we provide in ways that would violate the underlying AI provider's terms (we'll tell you what those are)

6. Intellectual Property

Our IP

The systemlevel.ai brand, marketing materials, generic methodologies, and the website itself remain ours.

Your IP

Anything you provide to us — data, business context, code, documents — remains yours.

Deliverables

You own all deliverables specific to your engagement: workflow designs, code, prompts, configurations. systemlevel.ai retains rights to generic methodology and anonymized patterns we may reuse with other clients. Specifically:

• You can use, modify, and distribute your deliverables freely
• We can write blog posts, deliver talks, or work with other clients using the same general approach
• We will not disclose anything specific to your engagement that would be identifiable as yours

7. Confidentiality

Both parties protect each other's confidential information. Confidential information means anything marked confidential or that a reasonable person would understand to be confidential. Carve-outs: information already public, independently developed, or required by law.

These confidentiality obligations continue for 3 years after termination of your subscription.

8. Customer Data + Privacy

Your use of systemlevel.ai is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

9. AI-Specific Terms

When the engagement includes building or operating AI systems on your behalf (per Privacy Policy § 5):

• Outputs: AI outputs generated for your benefit are yours. You bear responsibility for using them in your business.
• Accuracy: AI models can produce inaccurate or unexpected outputs. We work to minimize this but cannot guarantee zero hallucinations.
• Third-party AI providers: Documented AI providers used in your engagement are governed by their terms. We help you understand and evaluate those terms, but we are not a party to your agreement with them.
• Training rights:You grant us no rights to train AI models on your data. We grant you no rights to train AI models on systemlevel.ai's methodology.

10. Warranties + Disclaimers

Limited warranty: Services are delivered with reasonable skill and care.

Disclaimer:Except as expressly stated, the service is provided "as is". We disclaim all warranties of fitness for a particular purpose, merchantability, and non-infringement to the maximum extent permitted by law.

AI-specific: We do not warrant accuracy of AI outputs or that AI tools we recommend will achieve specific business outcomes.

11. Limitation of Liability

• Cap: Our aggregate liability is limited to the fees you paid us in the preceding 12 months.
• Exclusions: We are not liable for consequential, incidental, indirect, or punitive damages; lost profits; or loss of data.
• Carve-outs: Nothing in these Terms limits liability for gross negligence, willful misconduct, or where prohibited by law.

12. Indemnification

We indemnify you against third-party intellectual property infringement claims related to our deliverables.

You indemnify us against claims arising from your misuse of the service, your data, or business decisions you make using our advisory work.

Standard procedure applies: prompt notice, control of defense, and cooperation between parties.

13. Term + Termination

Your subscription begins on activation and continues until cancelled. Either party may terminate for material breach if the breach remains uncured 30 days after written notice.

On termination: Access ends at the end of your current billing period. Data is retained per our Privacy Policy retention periods. We'll provide a data export on request within 30 days of termination.

14. Governing Law + Disputes

• Governing law: These Terms are governed by the laws of the State of Utah, USA, without regard to its conflict of laws principles.
• Dispute resolution: Any dispute arising from these Terms will be resolved by binding arbitration under the American Arbitration Association (AAA) Commercial Arbitration Rules.
• Venue: Arbitration will take place in Utah County, Utah, USA.
• Class action waiver: You and we agree to bring claims only in an individual capacity, not as a class member or representative in any class or collective action.

15. Changes to Terms

We may update these Terms. We'll notify active customers via email. Continued use after notice constitutes acceptance.

Material changes (price increases, removal of features, governing law changes) require 30 days advance notice.

16. Miscellaneous + Contact

• Entire agreement: These Terms (with the Privacy Policy and your engagement agreement, if any) constitute the entire agreement between you and us.
• Severability: If any provision is held unenforceable, the remainder stays in effect.
• No waiver: Failure to enforce a provision is not a waiver of future enforcement.
• Assignment: We may assign these Terms to a successor entity. You may not assign without our consent.
• Force majeure: Neither party is liable for delays caused by events outside its reasonable control.

Legal notices: [email protected]

Mailing address: 3300 N. Triumph Boulevard, Suite 100 — #1014, Lehi, UT 84043, USA